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"Places like AirMart are the reason why I prefer to work with family owned businesses. Not only was this the first airplane I ever purchased, I also had the crazy idea doing this at the same time as preparing for my PPL check-ride. Would it not have been for Paul and the whole AirMart crew, this process would have certainly been a much greater challenge. From the first contact till the day I actually picked up the airplane in person the best way to describe my experience with AirMart is "service, service, service". From scanned up-to-date logbooks, organizing pre-purchase checks, help with the paperwork to an eleventh hour free of charge repair. No email or phone call was ever left unanswered nor was there ever a doubt that I was not treated as a valued customer. Not even a national holiday deterred Paul from opening the doors for me after the earlier mentioned repair delayed the original pickup date by a few days on a tight schedule. Hopefully, the chance to purchase another airplane will present itself to me again in the future. If it does, AirMart's number will be the first one I will look up in my contacts. Thanks for making this one of the most pleasant experiences one can have."

"We found AirMart to be be very accommodating and motivated to meet our needs. It has been a pleasurable experience."

AirMart handled my Malibu sale from start to finish in a professional manner. The marketing efforts were first class. Their control of the entire process was very well done.

I had a great experience in dealing with AirMart. Adam Mabry and everyone else at AirMart did an amazing job in helping to sell my airplane. The pictures, video, and advertising were terrific. Adam did an excellent job keeping me informed during the whole process. The plane sold quickly and with AirMart guiding us through the closing it was very convenient and painless. I won't hesitate to use these guys in the future for my next aircraft transaction.

Extremely happy with the entire team at AirMart and Grant was great to work with. I definitely will work with AirMart in the future.

"AirMart sold my Aircraft fast! Heather did a great job and communicated the whole way."

“I was looking for a Centurion and Adam called me out of the blue and said he had one that wasn’t even on the market yet. It turned out to be exactly what I wanted. I was so impressed that he remembered the type of plane I was interested in and had the system to recall potential customers. The first time I talked with him was a few years before. This contrasted with other agents I called during my search; many of these didn’t even return calls. How can you sell a plane (or anything) and not communicate with a potential buyer? After deciding to buy the Centurion, I listed my Mooney with him and essentially had it sold within a week! The process was very smooth. They took care of everything, and the fee was reasonable.”

“My purchase of my 1982 Beechcraft Bonanza couldn't have gone any smother. The staff was very professional and courteous. I arrived at their location in Lexington, KY and my aircraft was in the hangar. I spent the next 30 minutes looking over the aircraft and afterwards their was a representative was waiting on the sidelines to answer my questions. Their was no wasted time as I had to drive back home afterwards. They took my wife and I out to lunch at a very nice place and we continued our conversation in regards to the plane. I had a very good feeling about the whole experience as my wife and I drove home. I have been looking for an aircraft for almost a year and have come across a lot of shady outfits. This was not one of them. I would highly recommend using Airmart for their selection, professionalism, and the ability to get the job done. Thanks to Adam, Grant and Annie for making my dream come true!”

AirMart did a fantastic job selling my T210M. I got good advice on everything.. The sale happened quickly and went very smoothly and I couldn't be happier.

"AirMart exceeded my expectations once again. This is my second purchase from them in less than 30 days. It was worth it to let them find what I was looking for while I concentrated on growing my business. AirMart is a first class operation and I recommend them to any body that values their time. Thank you to the entire staff."

Please convey my deepest gratitude to you and the AirMart team for the excellent service provided from the day I decided to sell my airplane. Your professionalism is permeates to every member of the team -from the competent ferry pilot, to your sales persons, to your office staff. After a reasonable short period and four qualified offers later, I received the funds without a glitch as you went above and beyond my expectations.

"Purchasing my first plane from AirMart was an excellent experience. Adam Mabry’s willingness to “hang in there with me” to identify and then find the right plane for my situation made the process fun & stress-free. Thanks again to the entire staff for complete professionalism throughout the process!"

I am a new to the aviation world. Knowing which aircraft will fit both your needs and your wants is one thing, where and who to get it from is another. Who do you trust? When an aircraft I was in the market for came up for sale at AirMart, everyone I talked to said they would be great to do business with. I will say that my experience from start to finish was very professional, well organized and overall top notch. Even after the sale, they have been extremely helpful with any need I have had. If I ever upgrade, I will use them again!

"I want to sincerely thank the entire staff at AirMart, for a professional and painless experience. I was treated with respect throughout the process and my young son who came with me was also given the royal treatment. The AirMart people and facilities are top-notch. I also appreciated A taking on the titling and transfer tasks, which saved me time, trouble, and expense. Special thanks to Cindy, who graciously worked logistics issues for me and my Son before and during our trip to Lexington; Heather, who was so courteous and knowledgeable about the aircraft ownership/transfer process; and Tom, who proved to be a great wingman/instructor to fly with on a demo and advised me throughout. To all pilots/companies who may be considering purchasing an aircraft, please consider AirMart...you will find INTEGRITY there."

"This plane was purchased "sight unseen" at the recommendation of a local CFI who has purchased many planes for his students from this company over the years. From the first minute of my interaction with the staff I was reassured, comfortable, and upon receipt of my plane, ecstatic. The process for purchase was flawless. The plane was all that was promised and more. The salesman's representation of the plane was honest, unembellished, informed, and precise. Frankly, this transaction could not have been better. These people are professional and trustworthy. If you find the plane you are looking for is on their website, STOP. Call them."

"I would like to thank Grant, Matt and the rest of your staff at AirMart for assisting me in selling my Cirrus. Each and every person on your team was professional and followed through with each and every step. I look forward to working with you all in the future."

"Doing business with Air Mart was a very pleasurable experience. The attention to detail and concern you have for your customers goes well beyond expectations and is nothing less than exemplary. You can rest assured that everyone I come in contact with, relating to aviation, hears about AirMart and when I am ready to trade I will be back."

"Working with Bob was fantastic.  He was able to work through a number of challenges around the sale to make it as smooth as possible, and he stuck around until the plane was in my hands to make sure everything was in great shape. Given the work he put in, I'm definitely going to check out AirMart if and when I decide to sell my plane!"

"Selling my Archer through Airmart was not only easy but surprisingly quick. After being advertised on Airmart's website for only two days I received an offer on my plane which exceeded my expectations. Many thanks to Heather Hammond and to Tom Ferguson for their competent and pleasant handling of this transaction!"

“AirMart has done a remarkable job streamlining aircraft selling and purchase.  The team has done a great job making it easy and reducing the stress of aircraft acquisition.”

"I have now dealt with Airmart on two occasions. Both times, everything was handled in such a professional, stress-free way, and everything was smooth as glass. Grant and the rest of the Airmart team are A-1. Thanks for the great service."

"AirMart appraised my airplane that sold for top dollar. They also made recommendations that I complied with to get top dollar. I would use AirMart in the future to sell another airplane because they are highly professional people who deliver!"

“My experience with Air Mart was nothing but positive! When I came to Kentucky to look in the planes, the company gave me first class treatment!”

"I’m sure that any previous accolades from past customers of AirMart pale in comparison to the superior experience I have had most recently in the sale of my Diamond DA40.  From start to finish Adam took charge and quickly and efficiently found a buyer and successfully closed the sale.  Since at the time, I was in the process of moving from Virginia to Florida and could not be present to show the aircraft, Adam arranged to fly over to pick-up the aircraft and fly it back to AirMart, all at no charge.  I could not have asked for any better service than was provided by AirMart.  There is no question, I would recommend AirMart to anyone wanting to sell or buy and aircraft.  They are the finest.  A satisfied customer,  Al Yahanda"

"I was pleased both buying and selling! Good work."

The folks at AirMart made the purchase experience of our new aircraft a pleasant one. Very accurate, timely and efficient. Thanks to Adam and Annie.

AirMart did a good job in advertising and getting the word out about the sale of my aircraft. All in all the sale went smoothly.

"First-rate sales team. I would definitely call them as a buyer or seller in the future."

"This is my third occasion to work with AirMart for an aircraft transaction. AirMart did not have in its inventory, the aircraft I wanted but Heather was willing to spend a considerable amount of time locating my preferred make and model. After locating that specific aircraft from another broker, she was able to negotiate a very fair purchase price. She then explained the differential costs and benefits of AirMart accepting my current aircraft on a trade-in basis versus signing a broker agreement. I chose the trade-in option and was more than satisfied with the very efficient transactions which involved arranging for a pre-buy inspection, flying the new aircraft to Lexington for a final inspection and detailing, and then AirMart picking up the trade-in at my home airport and delivering my new aircraft to my home airport. I purchased my first aircraft 35 years ago (a '47 Ercoupe) with no purchase agreement, no pre-buy, no title search, and no test flight. Let's just say I have since learned the value of those items after making several purchases of light general aviation aircraft throughout those 31 years. I have also learned to let AirMart do it for you - They make it easy!"

"I was more than thrilled by response and ease of working with AirMart. We signed the contract on Thursday, had the listing up on your sight by the weekend and had three interested parties Monday morning, and it was sold a week later. Start to finish 3 weeks! It doesn't get any better than that."

AirMart is amazing! I contacted them when I wanted to sell my DA40 and within minutes, they agreed to the price I wanted and I signed the sales agreement an hour later. A week later, I said goodbye to my beloved plane. They took care of everything! I never imagined that the process could be that simple. I cannot recommend this company enough!

"I have purchased one aircraft and sold one aircraft with the services that AirMart provides and their service has been excellent. AirMart makes buying and selling an aircraft very easy and I will likely use AirMart in my future transactions."

"AirMart did a great job selling my Cessna 206. I would use the words: patient, thorough, professional, and respectful. I would engage AirMart again should the need ever arise."

I had a great experience purchasing a 2005 Piper 6X listed by AirMart. Both the Company and Grant and his family have a long-time excellent reputation in the aircraft brokerage community. The plane I purchased was exactly as it was represented in the listing, and Grant made the experience fun and was a pleasure to work with. I would do business with AirMart again, and would certainly contact them if I decide to list the plane for sale in the future.

This is my second deal with AirMart since September...bought a SR20 to put into service on a lease back and sold my SR22 to upgrade to an all glass version of the same model. Both deals were smooth and easy.

"You handled the transaction very professionally and I am very satisfied with your work. THANK YOU!"

"The reason I initially selected AirMart for an aircraft purchase was their willingness to accept my former aircraft as a trade-in. The reason I will select them for future trades and/or purchases is their meticulous attention to all details of the trade/purchase to include prompt responses to all of my many e-mail questions. I did not purchase one of AirMart's higher priced aircraft; however, I still received all of the attention and advice that I would have expected had I purchased the most expensive aircraft in their inventory. Jeff Ray was especially helpful by informing me of every step involved in the process. I also appreciate the very thorough annual inspection and careful detailing of the aircraft before it was delivered to me. I'll be back! "

Thanks again for everything! You made the transaction so simple. Pat was great. The plane is great. I flew the wings off yesterday. I even got sunburned I was out there so much. I am a pretty simple guy and don't buy a lot of things for myself so I usually have pretty significant "buyers remorse" when I make a large purchase such as this. I have to say, I have absolutely no remorse and am actually even happier than I expected to be. The pictures on the internet did not do this plane justice. This thing is gorgeous. It makes a man feel good when all the guys at the airport are standing around talking about what a good looking plane this is and how it is in pristine condition!

"When it came time to sell my airplane, I was looking for the simplest, low hassle approach possible. I contacted several brokers, and inquired about retail sales terms and wholesale offers. When I called Grant at AirMart, he immediately returned my call with a very fair offer on my aircraft. The process from offer to sale was well designed, professional, and expedient. A week later, we closed on the transaction. The staff and employees at AirMart are professional and very friendly. I was guided through every step of the transaction, and was treated very well. Thank you."

“When I sold my Cirrus, I knew exactly which sales force to use -- AirMart. I've now purchased and sold aircraft with them.  Why AirMart?  Because they provide a noise-free, honest, responsive team that has one purpose--getting me the best deal.”

"My experience with AirMart was very favorable. They coordinated the plane's relocation to their facility, as well as the minor maintenance issues necessary to facilitate the sale. The closing was professionally handled, and AirMart definitely brought value to the transaction."

Working with AirMart and Paul in selling my 206 was a good experience. The pictures and description on your website were way beyond anything I had expected. The paperwork for the actual sale was handled much more efficiently than I had expected. Doing everything online was wonderful. Communication throughout the process was excellent. I would highly recommend AirMart to anyone considering buying or selling an airplane.

“Annie at AirMart made what otherwise could have been a stressful and complicated set of transactions, easy and transparent. She was proactive in her communication and responsive to any questions I had. Would definitely use them again.”

"I would like to say a big “Thank You” to everybody at AirMart. I have purchased a good number of airplanes (new and used) over the last MANY years. Most of the experiences have been pretty good. Unfortunately, a few have been not so good. The professional approach by the whole gang at AirMart has made the buying experience just plain fun! If the flying Gods deem that there is another airplane in my future, then I’m calling Grant and the gang to make it happen. Thanks for all of your collective professionalism."

"My experience with your company was above expectations. In a day and time when most companies and/or people don't always fulfill their obligations, you did that and more. Thank you so much for the smooth transaction. I would definitely do business with AirMart again and recommend you to my friends."

I had been through a difficult time trying to sell a plane myself a few years ago, so when it came time to sell my 1983 206 amphibian I was curious about using a broker. I responded to an AirMart ad and thought their pricing was very fair. I knew it would be beneficial, especially considering that they really seemed to understand the market much better than I did. Shortly after signing the agreement they showed up in Seattle at no additional charge and very carefully photographed the plane. No sooner did they run their ads than we got really good prospects. The bottom line was that I believe I got top dollar for my plane. Any and all paperwork, log and STC issues, (there were several given the age and history of the plane), were handled by them much more efficiently than I could have......to the satisfaction of the buyer. I am not sure at all that I could have gotten the price I was able to get on my own. And they handled everything incredibly professionally! On top of that they were really nice to work with!

"I bought a Cherokee Six through AirMart, and I was incredibly impressed with every aspect of the experience. First, during my initial evaluations of the airplanes, to be able to view every page of the aircraft logs, engine logs, and propeller logs right from the website, was INCREDIBLY helpful and informative. Then, to have links to YouTube videos of the exterior and interior of the airplane, was amazing (you feel like you're walking around and in the airplane - seeing everything the photos may not show, and it makes you feel more confident that a photo didn't "miss" an imperfection.) It's just a very "clean" website, giving you of the pertinent information, in an incredibly user friendly and informative way. Once I contacted AirMart, Rodney was incredibly helpful. He gave me his honest insights, and, made himself very accessible (even after hours) to help however he could. During the purchasing process, Rodney was an effective mediator between me and the seller (this was an airplane they were brokering), and helped us work through any issues that hindered the process. Rodney was incredibly diligent in researching the airplane I had decided to purchase (an airplane that wasn't originally his listing), and found issues in the logbooks that I had completely missed! He brought it to my attention, even knowing that it could jeopardize the sale. This level of integrity is very rare (and, it helped assure me that they weren't trying to hide anything, just for a quick sale.) My understanding from other pilots who have worked with AirMart is that Grant, the owner, will never sell an airplane (at ANY cost) that isn't in excellent condition (he will refuse airplanes, or fix important issues, before selling them.) Of course, there is no "perfect" airplane, and little squawks can be missed, but, it's nice knowing that they have a high level of both quality control and integrity. Once the purchase decision was finalized, Shelby handled all of the paperwork, and walked me through the process step-by-step. Like Rodney, Shelby, made herself very accessible (even after hours), to help make this a smooth process. She didn't make me "guess" about anything - always going above and beyond to get me the information I needed, and answering all of my questions in a very patient and confident way. I would, with certainty and without any hesitation, buy from AirMart, again. Thank you, Rodney & Shelby, for your diligence, helpfulness, and integrity. And, thank you, Grant, for having a company with a reputation built on these principles!"

"Thank you for your help selling my plane. You were a steady hand throughout the process, and I really appreciated your professionalism and wise counsel."

"It was great dealing with AirMart. This was the very first plane I purchased and he made it smooth and simple, from my initial call to the final closing. If I ever decide to change or upgrade planes in the future I will definitely do it with AirMart. In addition, dealing with AIC Title was smooth and easy."

"The sales experience with AirMart was fast, easy, and hassle free. I received a fair price for my airplane and Airmart handled all of the paperwork. I'll definitely use AirMart for buying and selling aircraft in the future."

"I am very pleased with AirMart for selling my plane. From the day you picked up the plane until the money was in the bank, it was handled very professionally. I felt AirMart was always working for the best of my interests and I fully trust AirMart. I highly recommend AirMart to anyone who wants to sell their airplane. I liked how you kept the instruments updated and the Annual Inspection done at Mustang Aviation at reasonable rates."

“As first time aircraft purchasers the amount of paper work, inspections, etc., etc. was a bit daunting. Fortunately, the AirMart team has been through this process enough to help us feel comfortable from beginning to end. A friendly, knowledgeable staff covered all the bases start to finish. It was a pleasure to meet the phone and email “voices” face to face in Lexington when we took delivery. A very nice facility. We would definitely consider using AirMart if we ever consider selling or trading in the future.”

"I have used the services of AirMart for several years and several transactions. The products the sell are top notch. They deliver what they say. I recommend them highly!"

"Heather was amazing. From start to finish, she was super nice, always helpful and answered any question I had (Lord knows I asked a million). This was my first aircraft purchase and I, honestly, can not think of a single negative comment. I had a specific date that I needed to take the airplane on and she was on top of it, and I got my airplane. Kudos to her on a job well done. She is really an amazing individual. I am definitely going to refer anyone I may know that is looking to buy or sell to Heather. And thank you again for a job well done!"

"I thought in this economy it would take months to sell my Piper 6X. Grant had it sold in 2 weeks! He and his entire staff are a first class organization who value truth and integrity."

"It was a pleasure purchasing my Cessna 182T from AirMart. Tom Ferguson and Heather Hammond where excellent to deal with. Very knowledgeable, pleasant and trustworthy. Every question I asked was answered promptly. There were no hard sell tactics. They delivered everything from the paperwork to the plane in a timely manner. If there is ever another airplane purchase in my future my first call will be to AirMart! I highly recommend dealing with AirMart.

"Cindy and Heather- Thank you for your assistance in my purchase. The aircraft was exactly as described, and the purchase could not have gone better. Heather was a professional in every sense, and communication with her was easy - through various texts, phone calls, and e-mails. I ended up meeting the owner and closing the very next morning. Thanks again."

"Heather was really helpful for a first time buyer. She was flexible and responsive. It was a pleasure to work with her!"

"You guys did a great job selling my 2006 Cirrus SR-22! I was very attached to the airplane. I purchased it new from the factory. I have 9 years of amazing memories flying this airplane all over the USA. The pros at AirMart love aviation and understand the emotional attachment its buyers and sellers have to their airplanes. It is a love affair that most of us began in childhood. When our newborn gets a little older we will call on AirMart to find the perfect Cirrus again!"

“I tried another national broker prior to using AirMart.  Log entries were not properly classified, damaging the marketability of my aircraft.  They didn't know the market on Malibu aircraft and priced me way out of the market, making it nearly impossible to generate interest.  They were not responsive to calls and didn't do anything beyond simply placing my aircraft information on the web.  Everyone does that and you can do that from home, so what separated AirMart from the others?  Grant represented my plane well, correcting mistakes from the prior broker and overcoming the damage done by the prior broker and he was readily available when I called.  AirMart understands Malibu's and knows the market.  He contacted me on a regular basis giving me updates (good and bad) on the progress of the sale.  He helped me to see my aircraft in a different light, giving me a reality check on the asset I was selling - which enabled me to be proactive in setting a realistic price to get my aircraft sold.  While I wasn't happy with the final price of my aircraft, I'm confident it was more than likely what the market would bear and in the end, it was my decision to accept the offer.  I now own a nearly new Malibu and when the time comes to get it sold, AirMart will be my choice to get the job done.”

“I was very pleased with buying my Cessna 310K from AirMart. My son and I arrived on a commercial flight and Adam was at the airport terminal to pick us up. When we arrived at AirMart their team was cooking outside on the grill and my son and I had lunch with them. Adam went out of his way to make sure we had everything we needed. He sent his mechanic out to answer all our questions.   My son and I had a good time at AirMart . The flight home to Cleveland in the Cessna 310K we purchased was uneventful,  I would not hesitate to refer anybody to do business with AirMart.”

I wanted to take a moment to comment on the outstanding experience purchasing Cessna 172S. I could not have asked for better treatment as a client/customer. I coordinated the sale through Adam Mabry with an assist from Annie on the administrative side and their professionalism, courtesy and enthusiasm throughout the process was a 1st class act. The experience reflects highly on them, the company leadership, and AirMart. Special thanks also go to the Maintenance staff for getting the airplane in beautiful condition mechanically and aesthetically for the trip home. I also tip my hat in thanks for going above and beyond in taking care of the customer (me) and remedying a non-required (per contract) maintenance issue post-buy. AirMart's act of under-promising and over-delivering was surprisingly refreshing and made me feel important and appreciated as a client. Thanks to Adam, Annie and the rest of the AirMart Team. I'll be back and will be referring friends.

This was my first Aircraft purchase and with the market plays in force made the decision to purchase from the States and import to Australia a rather attractive one. After much searching I settled on a 182T being marketed by AirMart. I found dealing with Grant and Nancy of Airmart to be extremely easy and straight forward. They were very helpful in assisting me through the process including recommendations for pre-purchase inspections and suitable Pilots to relocate the Aircraft etc. I found their marketing strategy of providing videos and photographs very helpful. Grant also showed great honesty and integrity by advising of some very small but minor damage that wasn't at all recognizable in photo's and video's. I would have no hesitation in recommending Grant, Nancy and AirMart to any one looking to purchase an aircraft.

This is my second experience with AirMart and like the first one, it was a pleasurable experience. All of their staff are very professional and easy to do business with.

"Thank you for all your hard work in selling my plane through AirMart. The process was simple and painless. Grant was great to act as the intermediary to resolve any questions or issues from the buyer. I will definitely use AirMart again when buying or selling a plane."

AirMart was outstanding and trustworthy. The first plane I looked at was exactly as described. That one sold fast and I missed it. After seeing photos of the second plane and talking to with a sales manager, I bought it sight unseen. Should say a lot about their reputation. Thanks for a great plane.

"I have been flying for 10 years but I have always rented. When the time came to buy my first aircraft I wanted the experience to be seamless and trouble free. After I decided that the right aircraft for my mission and budget was a Piper Archer II I scanned the market for almost a year until I found the right one with AirMart. Since the moment I contacted them to the day I flew my Archer II away from their location at Lexington, they exceed my expectations at every step of the way. When the time is right to upgrade my newly acquired flying machine I know where to look first, AirMart."

“I am very happy with everyone at AirMart. Paul was awesome to work with. I definitely will work with AirMart in the future.”

"AirMart was great and bent over backwards to make the deal go through smoothly and quickly. I hope to do business with AirMart again."

“The AirMart team exceeded my expectations at every step. Honest, professional, helpful, and resourceful. A very comforting way to buy a plane.”

"Thank you for the wonderful experience I had with the purchase of my 2002 Archer III. Heather Goeing did a great job of keeping me informed of the progress of the engine rebuild and painting that was performed on the plane prior to my purchase. This was my first aircraft purchase and hopefully will not be my last, but I would highly recommend AirMart to anyone."

AirMart exceeded my expectations. My plane was sold in about three weeks, and for the amount I was expecting, and in this terrible economy. I was extremely happy with AirMart. The transaction was handled in a very professional manner. It's nice to deal with professionals.

Thanks to the staff at AirMart for making the purchase of my Cessna Cardinal so easy. They answered all my questions promptly no matter if I called during working hours or called after hours or even on the weekend. Great professional service and courtesy. True customer service and satisfaction is hard to find these days, but not at AirMart.

The proven adage of “Satisfied customers are your best advertisement” is thoroughly demonstrated and validated by every AirMart employee. As a frequent customer/client of AirMart, I can assure you that anyone you contact at AirMart will treat you with their fullest attention and utmost courtesy. All of my trades and purchases have been in the lower price ranges of AirMart’s inventory – however, I am certain I received as much attention to my numerous inquiries and requests as those clients who purchased much higher priced aircraft. Although my 80th birthday is fast approaching and I recently purchased my 4th aircraft from AirMart, I am cautiously hopeful that “I will be back for #5 someday”.

“My experience with AirMart was seamless and stress free.  They handled all of the heavy lifting and got me what I was looking for from a price standpoint."

"This will be the second plane I have purchased from AirMart and the experience, as always, exceeded my expectations. I had purchased the plane without ever seeing it, other than pictures. I felt comfortable doing this because I have complete confidence that the airplane will be in as good if not better condition than what they had described. Sure enough, the plane was in very good condition, just as AirMart had said. I have sold two airplanes by AirMart as well and the experience was outstanding on both occasions. With great leadership and a professional sales team, you can always expect World Class Service from them."